Store Policy

 

Quality Guarantee

We want you to be satisfied with the quality of the products you order through us. If you are not satisfied with the quality of a product, please get in touch with us within 24 hours of receiving the item and we will do everything we can to investigate and find a solution.

 

If we validate your claim, we will be happy to send a complimentary replacement order to you as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure you are happy with orders.

 

If a replacement order is not feasible, or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

 

Color Consistency

Our products print on demand and  are fullfulled by affiliate partners. Printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result, including:

  • Machine type

  • Machine settings

  • Paper types

  • Humidity in the room

  • When the machine was last cleaned

Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

 

Defective or Damaged Products

If you receive a defective or damaged order that were not caused by you, we will cover the costs of a new order. This includes:

  • Damage to the delivered products

  • Errors in the number or quantity of the delivered products

  • Lack of quality of the delivered product

* Please make sure to take photos of all damage/defect and send along your request.

 

Return Policy

We currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.

 

Lost Orders

For packages lost in transit, please get in touch with us within 24 hours from the estimated delivery date. We'll be happy to send a replacement order.

 

 

Returned to Sender

For orders that are returned to the sender, please place a new order (no later than 24 hours from the estimated delivery date) and get in touch with us and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.

 

 

Orders may be returned to the sender for the following reasons:

  • Wrong Address: If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

  • Rejected by the Recipient: If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

  • Unclaimed: If your customer is not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).

 

Disclaimers

 

You acknowledge that the Products are personalized and made specifically for each Order. Once an Order is placed, it cannot be changed or cancelled.

You acknowledge that the Products, when printed, may vary from the User Content as displayed on-screen, such as due to how computers display colours. Such deviation between on-screen User Content and physical Products that are not due to printing errors shall not be deemed a defect.

If there are defects discovered, such as damage to the delivered Products, errors in the number or quantity of the delivered Products or lack of quality of the delivered Product not caused by lack of quality of the User Content, you should provide us with photographic or other documentary evidence of the existence of a defective Product. If we have not received from you a complaint in writing within 24 hours after receipt, we shall have no liability for any defect.

If we agree, or you can substantiate, that there is a defect and that it is not due to the carrier, force majeure or other circumstances outside our control, then we will, at our option, either provide you with a reprint of the order to the extent required to remedy the defect or offer you with a refund for the defective Products.